Terms & Conditions

Booking

1

Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please do not just tick the box to accept these terms and conditions (as we all typically do!) – do please read the following conditions carefully.
Istrian Style acts as an agent for Property owners (“Owner”) and their representatives (“Owner Representative”) in promoting Properties for rent and arranging bookings. Each time a Guest confirms a booking of a Property through Istrian Style, a Rental Contract is entered into between the Owner or the Owner’s Representative for the agreed period (“Rental Period”), and the guest in whose name the booking is made (the “Guest”). Each time a Guest books a Property through Istrian Style, the Guest is deemed to have agreed to these terms and conditions. The Rental Contract is not effective until Istrian Style has confirmed the Guest’s booking in writing.

Payment

2

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to Istrian Style within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, Istrian Style reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by Istrian Style.

Additional costs

3

The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in rental rates. There are generally additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the Guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail. Typically telephone and internet charges and provisioning costs will be the Guest’s responsibility. Gratuities for household staff are encouraged and normal, but are left entirely to the Guest’s discretion.

Arrival / Departure times

4

Typical check-out is till 10:00 and check-in from 16:00 respectively unless stated otherwise. Istrian Style will work to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do advise Istrian Style of any changes to the Guest’s schedule so every effort can be made to accommodate them.

Security Deposit

5

A security deposit may be payable directly to the Owner or Owner’s Representative immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however the Owner has the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, Istrian Style will inform the Guest in advance of the amount payable and any other conditions. The security deposit will normally be refunded at the end of the rental period, after deducting:
all additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and telephone and internet charges, if applicable) and
the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.

Damage or Losses

6

A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.
Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.

Access

7

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.

Number of Guests

8

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorised in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.

Use of Property

9

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing. If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to Istrian Style at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of Istrian Style and the Owner.
If Istrian Style has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that Istrian Style, the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however neither Istrian Style, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.

Cancellations

10

If the Guest wishes to cancel a confirmed booking, written notice of cancellation must be sent to Istrian Style. All cancellation notices received by Istrian Style will be acknowledged in writing. It is strongly recommended that the Guest and all members of the Guest’s party purchase trip cancellation insurance. Cancellation of a booking includes but is not limited to:
Cancellation of one or more days of a booking;
An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking;
Failure of all Guests to provide the required documentation on arrival (eg. Passports or suitable identification); and
Attempt by the Guest, their party or visitors to hold an event at the Property in breach of these Terms and Conditions or breach of any rules applicable to the Guest’s chosen Property.
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
The applicable amount will be deducted from the deposit and moneys paid, and Istrian Style will refund any remaining balance to the Guest.

Disclaimers

11

Neither Istrian Style, the Owner nor the Owner’s Representative accepts any responsibility or liability for:
any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;
any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;
inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or
any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.
In no case will Istrian Style, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

Contact Us

12

Please contact Istrian Style by email, telephone, or postal mail:

Istrian Style d.o.o.
Materada,
52440 Poreč,
Croatia
Phone +385 98 219 982
info@istrianstyle.com